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Your Account

 

Signing Up

Payment Terms

You can sign up for either a monthly or yearly plan. There are no signup fees or minimum contract terms with any of LabBoard’s pricing plans.

You can cancel or downgrade your account at any time with no charge. See our pricing plans.

30-Day Free Trial

In order to give you a chance to fall in love with LabBoard and figure out which plan will work best for you, we provide customers with a 30-Day free trial.

Payment Types
We accept Visa and MasterCard credit card payments through our online billing system.

Please contact us if you need to be invoiced to pay by cheque. Note that invoices will only be provided on annual plans.

Changing Billing Information

For LabBoard account owners, you can change your billing information within your Profile, under the Subscription Tab.

  1. Click the Subscription Tab
  2. Click on the Billing link
  3. Click the modify payment method link in the Billing information area.
  4. You will be presented with a form that will allow you to change your billing information.

Changing the Login E-mail on Your Account

To change the email address associated with your account, click on Account and then click on the Profile tab on the right side navigation.

Enter your new email address and click Save. This will change the email address that LabBoard uses to communicate with you.

Changing Your Password

You can change your password from within your LabBoard account or at any LabBoard login page. If you have forgotten your password there are Forgot Password links on all login pages that will allow you to reset your password.

To change your password from within your LabBoard account:

  1. Navigate to your user account by clicking the Account link at the top right corner of the LabBoard application.
  2. Click the Change Password tab in the grey area on the right side of the LabBoard application.
  3. Enter your current password followed by entering and confirming your new password.
  4. Click the Change Password button.
  5. Your password has been changed.

To change your password from a LabBoard login page:

  1. Click the Forgot? link beside the text box prompting you for your password.
  2. Enter your email address that is associated with your LabBoard account.
  3. Click the Request Password button.
  4. A link will be emailed to you to allow you to reset your password without requiring your current password.

Upgrading or Downgrading

The owner of the LabBoard lab account can change the account plan at any time.

  1. Click the Account link at the top of the application window.
  2. Click on the Subscription link in the right-hand navigation.
  3. Under account plans, look for the plan you want to change to and click the "Upgrade" or "Downgrade" button underneath.
  4. You will be taken to a form where you will need to enter your payment information and confirm the change.

Note that you will not be refunded or pro-rated for the remainder of the month. For example, if your last payment was on April 1st and you downgrade on April 6th, we will not be able to refund your April subscription payment.

With monthly plans, if you upgrade mid month, you will not be charged any additional fees for your upgraded subscription until your next subscription payment the following month.

Cancelling your LabBoard Subscription

You can cancel your LabBoard subscription at any time.

  1. Click the Account link at the top of the application window.
  2. Click on the Subscription link in the right-hand navigation.
  3. Under account plans, look for your current plan and click the cancel button underneath.
  4. Once you have confirmed your cancellation, your account will cease activity and you will have 30 days to remove all data from your closed account.

You will be billed only to the end of your current subscription cycle (eg. If you are on a montly billing cycle, you will be billed to the end of the month in which you cancel. If you are on an annual billing cycle, you will be billed to the end of the year in which you cancel).

 


 

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